Help logging in and using your account
We have made FISD user guides to assist with tasks like resetting your password, creating an account or cancelling a booking. Find them in the Downloads section on this page.
Help using the search function
There are a number of different types of search that you can use, either on their own or in combination to really narrow down and focus your results. These are:
- Keywords search (e.g. housing advice)
- Search by place name (e.g. Anfield)
- Search in location by postcode (e.g. L4 2SL)
- Search in location by part postcode (e.g. L13)
- Refine search using filters
- Sorting your search results
Keywords Search (e.g. housing advice)
Just typing in a few words into the search box brings you back all entries that contain at least one of the words you have entered. You can also use special characters to limit your results more closely. The plus sign (+) before a word means that each of the results must contain that word, so the example search below brings back all results containing both of the words housing and advice.
Using double quotes (") around your search words brings back only results that contain those words as an exact phrase, for example:
Search by place name (e.g Anfield)
Entering a place name in the box marked 'Located in' will bring back results of services based in and around that location.
Search by postcode (e.g. L4 2SL)
Entering a full postcode in the box marked 'Location' will bring back results in order of closeness to that postcode. This is really useful for finding services located close to your home.
Search by part postcode (e.g. L11)
Entering a the first part of a postcode (such as L11) in the box marked 'Location will bring back a list of services and activities located in your postcode area.
Refine search using filters
Once you have your search results, you may be able to improve them still further by selecting one or more of the search filters which are displayed in lists to the right of your results. These filters allow you to limit results by subject area (such as 'Money Matters'), and by user group (such as 'Carers') and so on. The more use you make of the filters, the more focussed your results will be.
Sorting your search results
You can change the sort order of your search results using the options that are shown in the section just above your results. Depending on the type of search that you have done, your results can appear in any of the following sort orders:
- Sorted by relevance (i.e. the best match to your search)
- Sorted alphabetically (i.e. in A-Z order of title with numbers first)
- Sorted by distance (only if you have done a full postcode search)
- Sorted by user rating (i.e. results that have been given the highest rating by other users first)