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Who to contact

SOS!SEN Website

SOS!SEN can be contacted by email on    

Please be aware we can only deal with administrative queries by e-mail. The administrative office is not able to give advice on individual cases through email. We can point you in the right direction for advice centres, workshops, events and helpline opening hours.

Getting the best from the Helpline

We do understand that callers may be worried when they call and it will be easier to ensure that the volunteer gives you the best advice possible if they have a concise but complete account of your concerns. It also ensures that not only can your case be dealt with well, but that more parents can be helped during the session time available.

Before you contact us, you might want to review:

  • A copy of the SEN Code of Practice. 
    A PDF version of the SEND Code of Practice: 0 to 25 years (from September 2014) can be downloaded from the Department of Education website here.
  • There is other useful information, including a Guide for Parents which can be found here.

When you phone the helpline you will find the volunteer welcoming, please try to:-

  • Call from a landline as the line is usually clearer.
  • Find a quiet, distraction free location.
  • Have all your papers in order with you, so that you can refer to them easily.
  • Note down beforehand the key points e.g. all the needs you know or feel your child may have, the name of the local authority you live in and any information from the school.
  • Have pen and paper to hand and write down the information given.

Other Details


Referral required

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