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Merseylink - Merseytravel Dial-A-Ride Service

The Merseylink bus service is Merseytravel's dial-a-ride service for people with mobility problems or difficulties, who cannot use ordinary public transport some or all of the time.

The vehicles are designed for easy access and passenger comfort and include: 

  • Wheelchair access.

  • Anchorage points for wheelchairs. *

  • Low steps.

  • Wide, comfortable seats.

  • Seatbelts for all passengers.

  • On-board communications.

Merseylink drivers are caring, friendly and familiar with the needs of people with mobility problems. The service is free for members and a truly essential travel companion.

*If you use a wheelchair you must ensure that it is transport-friendly.


Telephone: 0151 330 1001 for bookings, Monday - Sunday, 10am - 2pm Telephone: 0151 330 1002 for cancellations or enquiries, Monday - Sunday, 8am - 8pm RNID Typetalk - Dial 18001 before either of the numbers above for a Typetalk assisted call.




You are eligible for Merseylink membership if:  

  • You live in Merseyside and   

  • You receive the Mobility or Care part of Disability Living Allowance or Personal Independent Payment (mobility or daily living component at the enhanced rate only) (we need to see your allowance book or the notification of the value of the allowance being paid to you). 


  • You receive Attendance Allowance at the higher rate only (we need to see your allowance book or the notification of the value of the allowance being paid to you). 


  • You are registered blind (we need to see your Blind Registration document). 


  • You recieve War Disablement Pension (with a mobility supplement or higher rate care allowance). 


  • You have a serious disease (such as terminal cancer) which is getting worse and is causing you sight or movement problems. (We need to see written confirmation from your doctor). 

How to apply

Complete an application form then send it with a recent passport photograph and proof that you are eligible, which must be one of the following:

  • Higher rate mobility component of Disability Living Allowance (DLA) or Personal Independance Payments (PIP).

  • High rate care component of Disability Living Allowance (DLA) or Personal Independence Payments (PIP).

  • High rate attendance allowance.

  • Blind Registration document.

  • War disablement pension (with mobility supplement or high rate care allowance).

  • Written confirmation that you have a terminal illness which is causing sight or mobility problems. 

  • A valid medical certificate or exemption certificate from your G.P. if you are unable to wear a seat belt. ** 

  • Upload supporting information that you meet the criteria for the Merseylink Scheme.

There is a photo booth in most Travel Centres, where your photograph can be taken for  small charge

You can post your application to Merseylink Applications, Hubs Support, Merseytravel, PO Box 1976, Liverpool, L69 3HN or take it to one of our Travel Centres.


** All passengers using the Merseylink service are required, by law, to wear the seat belts or safety harnesses which are provided. If you are unable to wear a seat belt for medical reasons you must provide a valid medical exemption certificate. You will then be able to travel on Merseylink vehicles without wearing the seatbelt or safety harness, but entirely at your own risk.


  • Your Merseylink membership will last for two years.
  • Subject to availability, your journey can start as early as 8.00am or end as late as 11.00pm.
  • Merseylink operates every day – including a limited service on Christmas Day.
  • You can use Merseylink to travel anywhere in Merseyside (subject to availability).
  • Merseylink cannot be used for journeys to attend hospital appointments, day care facilities or special schools.
  • You can book your journeys between 2 days and 7 days before you travel.
  • If you need to cancel your journey, you must let us know at least 2 hours before your scheduled pick-up time.
  • You can make up to 10 return journeys each month.
  • You can book your journey by calling us on 0151 330 1001 between 08.00am and 2.00pm, 7 days a week. If you want to make any enquiries or to cancel a journey, you can call us on 0151 330 1002 between 8.00am and 8.00pm, 7 days a week. (If you use RNID TextRelay, dial 18001 before either of these numbers).
  • It will not always be possible for the Merseylink bus to pick you up at the time you want to start your journey, and we may offer you an alternative time.
  • We will aim to pick you up within 15 minutes of your pick-up time and you should be ready and waiting for the vehicle. The driver cannot wait for you, if you are not ready, because this may delay other people.
  • If you are able to use accessible public transport, we may offer you a journey to an accessible bus stop or Merseyrail Station.
  • Demand for Merseylink is extremely high and we may not always be able to offer you the exact journey or time you want – but we will always try our best.

    Using Your Scooter on board a Merseylink Service

    By joining this scheme, your scooter must fall within the following parameters :-
    • It must be a Class 2 mobility scooter. Class 2 scooter’s are lightweight and designed for use on public pavements only, and have a maximum speed limit of 4mph
    • It can be no wider than 600mm (23.6in) or longer than 1000mm (39.3in). Baskets, mirrors and other accessories can push the scooter over these measurement limits.
    • It must have a turning radius of no more than 1200mm (47.2in)
    • When the scooter is in use it must not exceed the Safe Working Load of a standard ramp, normally around 300kg (47 stone).

Who to contact

Application Form

Other Details

Local Offer

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