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Liverpool City Council: Social Care

Liverpool's social care contact service

Careline is a 24-7 contact centre for social care enquiries and referrals for children, adults and homeless families.

Careline adult services

We work with older people, disabled people with a physical and/or sensory impairment, people with learning disabilities, people with mental health needs and their carers.

Contact us

If you or someone you know needs help or advice with any of the following:

  • Adult protection issues
  • Help for carers
  • Help with care and independence

Careline children's service

We can help with all issues relating to children and families. We respond to enquiries and referrals from the public and professionals and we can offer advice about all aspects of child welfare.

Contact us

If you feel that:

  • A child needs protection. If you feel that a child is suffering harm, neglect or abuse, we can investigate and act to protect the child
  • A family is under stress. We can offer support and advice and help families access support from other services
  • A child is seriously ill or disabled. We can arrange an assessment of the child's and family's needs and provide support
  • You want to find out more about fostering and adoption. We can provide information directly, or put you in touch with experienced fostering and adoption social workers who can offer you advice

To email, use the contact page via the website link below.

If you are proffesional you make make an online referral here for both Adults and Childrens.

Who to contact



Where to go

L3 1AH

Local Offer

Local Offer Age Bands
Young Adults (16 to 25)
Primary (5 to 11)
Secondary (11 to 16)
Early Years (0 to 5)
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